This kid is lucky as hell the driver isn't one of the many people who concealed carry, legally or otherwise. It doesn't take a lot to set some people off, and his punk bitch ass could end up on the business end of a tool of justice if he doesn't reel in his feelings.

Going only off of that vid, I'm inclined to take the managers side on this one.

The couple filming set off my arsehole detector straight away. Far more than he did anyway, though I have nothing to go on other than my experience with such people.

I'm willing to bet the couple instigated it at any rate. There's an air of entitlement about the way they handled the whole thing.

Though as I say, I'm basing this largely on intuition rather than facts. That manager doesn't come across like a guy being an asshole for the sake of it & I've certainly thought about telling customers to fuck off in just such a way in previous jobs. (though I'm a coward and never actually did)

If so, he's a braver man than I and should be commended for putting his self respect ahead of a mere job!

If not then fuck knows, maybe he's an asshole too.

Either way the two filming should probably try to find a little perspective.

Assuming he's not just lying about his dad being the owner, which is more than possible....
I wonder what kind of beating and berating he got after his pops saw this video. I bet dad knows what social media can do to a business...it can get a franchise taken away for one, it can start protests that bankrupt it for another.
I'm not saying either would be appropriate in this case, but it can and has happened for less.
I'm guessing that there was a long talk about respect before he was fired, and another about it being HIS fortune right there, likely ending with something along the lines of 'and now it will never be yours'.

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"Going only off of that vid, I'm inclined to take the managers side on this one."
I agree that there's probably more to this. I hate videos without context. That said....

"There's an air of entitlement about the way they handled the whole thing. "

Sorry, but "entitlement" is exactly the right attitude when you're paying for a service. You don't have to be a dick about it, but it's not unreasonable to expect to get what you pay for.

"That manager doesn't come across like a guy being an asshole for the sake of it "

Really? "My dad owns this place" guy doesn't come across as an asshole? Sorry, but he seems like a spoilt little shit to me.

"If so, he's a braver man than I and should be commended for putting his self respect ahead of a mere job!"

Again, it depends on what actually happened to set this off, but from the video, this isn't a "mere job" for him. He's not some guy working there for a paycheck until he gets something better, he plans on owning the place, and as such, he needs to pull his head out of his arse and learn how to deal with customers.

"Either way the two filming should probably try to find a little perspective."

I didn't think they were particularly rude or abusive.

I could go either way without wider context, I was basing my comments pretty much entirely on my past experience with such people.

However going only off the vid, the couple filming make it clear they hadn't actually paid for the sauces yet, suggesting that the way they asked had caused the conflict if you see what I mean.

i.e. it wasn't withholding already paid for services

When I said entitlement, I really just meant that it seemed like they couldn't handle the idea that they didn't get exactly what they demanded regardless of how they asked or behaved. But it was purely intuition from past experience. Without wider context I couldn't say with any conviction.

I don't have a lot of time for people who conveniently forget you are still a human being just because you work somewhere. I'd always put basic human respect first and never had much time for "the customer is always right" thing if you know what I mean. (I'm not the best guy to hire for such a job as a result)

I think it would be a more civil society if customers were also held responsible for their actions by more companies, but I recognise this is probably hopelessly wishful thinking.

I do recognise that much of our culture is not set up that way, that's why I consider him a braver man than I in some sense. I would just pussy out in favour of economic stability and whatnot.

I would be foolish if I expected things to not work as you have described. But I did feel a little swelling of pride to see the guy appearing to put his dignity before economics. (or just me projecting)

Probably not a smart move, but laudable perhaps in its own little way.
If the job actually matters that much to him, then yes that was clearly self destructive. Though I felt there was a healthy dose of sarcasm when he referred to it as his nestegg. Perhaps I just misread that.

And again, I may just be projecting all of this.

As for the last part, I really just meant that in the grand scheme of things this probably shouldn't matter that much to them. Either they were being assholes, or this guy had bigger problems than they did with his life.

If it had been a habitual problem that could be another matter, but I see no suggestion of that.

Could so easily go the other way, just that the couple instantly set off my "entitled asshole alarm" for whatever reason. It's usually right, but I don't for a moment think it forms the basis of a valid argument. That's why I went to great pains to use only ambiguous language.

I reserve the right to be wrong at all times in life.

Eh, self-respect and self-control are not mutually exclusive. I feel much better about myself knowing that some shitbird customer never forced me to lose my cool/job. The real unreasonable douchebags? Refuse them service. Politely suggest they try their tone somewhere else. Watch them lose their shit and savour it.

I couldn't even get through the whole thing. It was assholes being assholey to assholes. I feel dumber having watched half of it.