psycop says... Worked for an place I can't discuss trying to make things more efficient. We worked our socks off creating a product which made a small but significant task much faster. We worked out we could save people 20 mins each per day, ran the numbers across the place and realised it added up to a large number of people freed to do more valuable work. Then we went to speak to a user at about 1:30pm. "Oh I'm sorry, are you on lunch?". He had his feet up on his desk, reading a book. "No, I'm just done for the day". "You're working a half day?", "No I've finished". "Finished what?" "My 10 widgets for the day". We realised all we'd done was allow this guy to start reading his book at 1:10pm.