I don't get how these lazy tallywackers cannot understand this. There are a lot of stores that have this policy. How is this the first time that they encountered this?

I'm surprised they didn't deck the guy. What, they can't find a 7-11?

Amateur lawyers definitely *fail.

Adding video to channels (Fail) - requested by longde.

The guy's a douchebag but he is right. There is no inherent right to shop. They have the right to refuse service.

That said. It's a stupid policy. Deny entry at 8. Sure it takes longer to close because you have to get the people out..but so what. It doesn't take THAT long to get people out vs the bad PR incidents like this generates.

Let the consumer whores shop. that standoff was completely unnecessary.

I think the reason he held his ground is because once they get into the store, it may be hard to force them out on time.

>> ^VoodooV:

The guy's a douchebag but he is right. There is no inherent right to shop. They have the right to refuse service.
That said. It's a stupid policy. Deny entry at 8. Sure it takes longer to close because you have to get the people out..but so what. It doesn't take THAT long to get people out vs the bad PR incidents like this generates.
Let the consumer whores shop. that standoff was completely unnecessary.


It does take that long to get people out. When a store closes at 10pm, you have to pretty much try to wrestle some people out by 10:30. Turning off the lights and announcing that the store is closed does not help. On a normal night, people have to be scheduled at least that extra 30 minutes late. So, even now, I am sure nobody gets to go home before 8:30.

It is frigging Christmas eve! Retail workers are people too (surprise!), and they might want to get out of the store and to their families, and not stay extra late because some idiots want to do LAST MINUTE SHOPPING.

Trespass em, call the cops, let em argue themselves into a jail cell for christmas. Perfect holiday for everyone else, less annoying twats.

If they had played the nice card and asked for 5 minutes he may have let them in. As they had to be douchebags I would have told they to hit the road.

i worked until 7pm this Xmas eve, and it was already ridiculous enough. 6pm should be more than enough for everyone. 8pm?? it's a fucking abuse.

Walmart.

It's not a surprise when Christmas comes. Don't buy your gifts a few hours before Christmas day.

I would stop shopping there and write a nasty letter to their boss'.

I would not be so audacious to make a big fluff like that at the door, but I feel that Walmart manager is wrong, one hundred percent in the wrong, advertised hours are such an hour to such an hour, you do not deny customers entry so you can start wrapping up your till's and clearing the store early.


I do not think the guy should be fired or whatnot, maybe demoted as he obviously has no sense of customer service. Walmart is wrong-oh !

I really didnt get the sense that the customer was being a douche or anything... I work in retail and we let people in up to the posted closing time.. (sometimes even a little after).. yes it can take longer to actually "close", but that is retail.. (I have had people come in at 8:45PM for a 9PM closing and not leave until 10PM).. The manager was wrong in this case... While you do have the right to refuse service, I wouldn't be surprised if this guy was on unemployment right now...

Totally agree. It would be interesting to see what brought the AM to the entrance to begin with. He should have let them in, the customers are pushing too hard but it is totally ridiculous these guys did not get in there. The time is posted and they should have compensated for a huge last minute rush. I think what may have happened is the rush was so intense and they were understaffed. That is mismanagement. Let them in.

I hate, hate, hate all big box stores, if I had to go in that piece of shit maze of animals I would know exactly what I wanted and GTFO; woulda taken ten minutes.



>> ^BoneRemake:

I would stop shopping there and write a nasty letter to their boss'.
I would not be so audacious to make a big fluff like that at the door, but I feel that Walmart manager is wrong, one hundred percent in the wrong, advertised hours are such an hour to such an hour, you do not deny customers entry so you can start wrapping up your till's and clearing the store early.

I do not think the guy should be fired or whatnot, maybe demoted as he obviously has no sense of customer service. Walmart is wrong-oh !

There should be a sign that you're closing early!

I'm too dumb to know to respect people, and I don't have a shred of empathy in my black heart!

>> ^mintbbb:

>> ^VoodooV:
The guy's a douchebag but he is right. There is no inherent right to shop. They have the right to refuse service.
That said. It's a stupid policy. Deny entry at 8. Sure it takes longer to close because you have to get the people out..but so what. It doesn't take THAT long to get people out vs the bad PR incidents like this generates.
Let the consumer whores shop. that standoff was completely unnecessary.

It does take that long to get people out. When a store closes at 10pm, you have to pretty much try to wrestle some people out by 10:30. Turning off the lights and announcing that the store is closed does not help. On a normal night, people have to be scheduled at least that extra 30 minutes late. So, even now, I am sure nobody gets to go home before 8:30.
It is frigging Christmas eve! Retail workers are people too (surprise!), and they might want to get out of the store and to their families, and not stay extra late because some idiots want to do LAST MINUTE SHOPPING.


Mintbbb,

I understand what you are saying but I disagree.

Are retail store workers people? Yes. But unfortunately they are people with jobs, and that job is to allow people to shop. I've never heard of a policy where "Yes the store is open until 8:00 but we stop letting people in at 7:30".

I understand these people have homes,families,children,cats,etc to get home too but when you work retail it's part of your job. You (unfortunately) have to service guys like these who wait till the last minute and make you late going home.

As a person who did customer service extensively I've had people plenty of time call up 10 minutes before closing and I don't say to them midway through the call "I'm sorry I was not able to resolve your computer issue, however it is now 6:00 PM and we are closed, please try your call again tomorrow HAVE A NICE DAY *click*. Nor do we stop picking up at 5:30 because everyone wants to leave at 6:00.

What's happening sucks but the Manager and everyone in the store needs to suck it up and let those people in.

Yeah, I'm not taking a strong stand on this one, other than pointing out that the would-be customers come across as incredible assholes.

You have honestly never heard of this? Have you lived under a rock your entire life? This happens everywhere. Go to any restaurant tonight and you'll see it easily. Kitchens always close early. Is it posted? No. Is it common sense? Definitely. >> ^Darkhand:

>> ^mintbbb:
>> ^VoodooV:
The guy's a douchebag but he is right. There is no inherent right to shop. They have the right to refuse service.
That said. It's a stupid policy. Deny entry at 8. Sure it takes longer to close because you have to get the people out..but so what. It doesn't take THAT long to get people out vs the bad PR incidents like this generates.
Let the consumer whores shop. that standoff was completely unnecessary.

It does take that long to get people out. When a store closes at 10pm, you have to pretty much try to wrestle some people out by 10:30. Turning off the lights and announcing that the store is closed does not help. On a normal night, people have to be scheduled at least that extra 30 minutes late. So, even now, I am sure nobody gets to go home before 8:30.
It is frigging Christmas eve! Retail workers are people too (surprise!), and they might want to get out of the store and to their families, and not stay extra late because some idiots want to do LAST MINUTE SHOPPING.

Mintbbb,
I understand what you are saying but I disagree.
Are retail store workers people? Yes. But unfortunately they are people with jobs, and that job is to allow people to shop. I've never heard of a policy where "Yes the store is open until 8:00 but we stop letting people in at 7:30".
I understand these people have homes,families,children,cats,etc to get home too but when you work retail it's part of your job. You (unfortunately) have to service guys like these who wait till the last minute and make you late going home.
As a person who did customer service extensively I've had people plenty of time call up 10 minutes before closing and I don't say to them midway through the call "I'm sorry I was not able to resolve your computer issue, however it is now 6:00 PM and we are closed, please try your call again tomorrow HAVE A NICE DAY click . Nor do we stop picking up at 5:30 because everyone wants to leave at 6:00.
What's happening sucks but the Manager and everyone in the store needs to suck it up and let those people in.

@Stu

I have never seen or heard of this idiotic practice before, I do not live under a rock. What I have experienced is a different posted note on the front of the store that states the different closing hours due to holiday or fire drill or what not.

This assumed alignment to un-posted opening hours is in poor practice. If you are going to change your regular hours, post a fucking note a couple days before, I would be and will continue to be pissed off if some dick smack closes earlier then posted times, because they are being dick smacks.

It is laughable how some of you people are putting this on the shoppers for going last minute.

>> ^Stu:

You have honestly never heard of this? Have you lived under a rock your entire life? This happens everywhere. Go to any restaurant tonight and you'll see it easily. Kitchens always close early. Is it posted? No. Is it common sense? Definitely.

Dude you don't have to be insulting about it. I don't live under a rock I was just expressing what has happened to me in my personal life.

I'm not going to show up at a restaurant 20 minutes before they close because it's going to take me 10 minutes to get seated, 5 minutes to get water, and 5 minutes to decide what I want and then their going to be closed.

But at a retail store? When I'm going shopping I know what I want. I'm in and out in hopefully LESS than 20 minutes. I personally feel really bad if I keep people there after they close because I know it sucks to have to wait for someone to buy something when all you want to do is go home.

I'll give you the fact that most people are not like me, and most people will be horrible rude and/or indignant and not care about your "closing time". But this is just one of the perils of being a retail store employee.

>> ^BoneRemake:

@Stu
I have never seen or heard of this idiotic practice before, I do not live under a rock. What I have experienced is a different posted note on the front of the store that states the different closing hours due to holiday or fire drill or what not.
This assumed alignment to un-posted opening hours is in poor practice. If you are going to change your regular hours, post a fucking note a couple days before, I would be and will continue to be pissed off if some dick smack closes earlier then posted times, because they are being dick smacks.
It is laughable how some of you people are putting this on the shoppers for going last minute.


^^

My home depot closed early for a "Christmas Party" when I rented a floor sander. I couldn't get all the pads I needed to finish sanding my floor and had to re-sand the floor again. But they posted ample notices announcing their early closure for their holiday party so I had no one to hold responsible but myself.

Believe me, every other day the retail workers smile and say 'yes, you are right, how can we help you?' to all the asshole customers. But ON CHRISTMAS EVE! Just ONE day of the year, just frigging think about the retail workers! Since they already work 364 days a year now, after Thanksgiving was taken too. Is it too much to say 'On Xmas Eve, PLEASE let them leave work on time! JUST Do your shopping before 7:30pm on Christmas EVE!

Yes, the store hours might be untilo 8pm, but do you HAVE TO BE THE ASSHOLE WHO SHOWS UP AT 7:59???? Show some respect to the people who already are working their butts off and get no respect, no thank yous, no holidays off!

Thank God I am not working retail any more, but my best friend is, and so are lots of my other friends. They are the hardest working people, and still, they are the ones that worst of everything.

And things like this last minute shopping not just Walmart. I never worked for Walmart, but I salute this manager for standing up to the employees. I am sure the other money-hungry retailers were still ushering people out around 8:50pm and having cashiers stay there, just because the elite wanted to have their last minute leisure shopping 'when it is finally quiet in the store'.



>> ^Darkhand:

>> ^mintbbb:
>> ^VoodooV:
The guy's a douchebag but he is right. There is no inherent right to shop. They have the right to refuse service.
That said. It's a stupid policy. Deny entry at 8. Sure it takes longer to close because you have to get the people out..but so what. It doesn't take THAT long to get people out vs the bad PR incidents like this generates.
Let the consumer whores shop. that standoff was completely unnecessary.

It does take that long to get people out. When a store closes at 10pm, you have to pretty much try to wrestle some people out by 10:30. Turning off the lights and announcing that the store is closed does not help. On a normal night, people have to be scheduled at least that extra 30 minutes late. So, even now, I am sure nobody gets to go home before 8:30.
It is frigging Christmas eve! Retail workers are people too (surprise!), and they might want to get out of the store and to their families, and not stay extra late because some idiots want to do LAST MINUTE SHOPPING.

Mintbbb,
I understand what you are saying but I disagree.
Are retail store workers people? Yes. But unfortunately they are people with jobs, and that job is to allow people to shop. I've never heard of a policy where "Yes the store is open until 8:00 but we stop letting people in at 7:30".
I understand these people have homes,families,children,cats,etc to get home too but when you work retail it's part of your job. You (unfortunately) have to service guys like these who wait till the last minute and make you late going home.
As a person who did customer service extensively I've had people plenty of time call up 10 minutes before closing and I don't say to them midway through the call "I'm sorry I was not able to resolve your computer issue, however it is now 6:00 PM and we are closed, please try your call again tomorrow HAVE A NICE DAY click . Nor do we stop picking up at 5:30 because everyone wants to leave at 6:00.
What's happening sucks but the Manager and everyone in the store needs to suck it up and let those people in.

EDIT

Changed my mind. Don't want to get involved in this conversation. It will surely end up raising my blood pressure, and I don't need that.

Hard to argue a point based on feeling not fact. I bet that is what eric deleted

The entire problem is the advertised opening hours. It will always take 30mins to wrangle everyone out of the store after closing, so advertise the time when people can no longer enter.

Ive seen plenty of douchebag customers...saw plenty today in fact. But I'm not seeing anything about these customers that is particularly asshole-ish. Did they wait to the last minute...yeah, but that's not being an asshole.

They're pissed, sure. but assholes? no.

I've got no love for Wal-mart, but that's a separate issue.

@target here, never really kicked people out early ever, and we are pretty much held until closing prep is completed before we actually leave so on holidays, we often end up going over scheduled time.

That said, walmart is notorious for having the most outlandish and rude guest and chances are this shift manager has had issues in the past closing on Xmas eve. Also the store manager may have given the OK to bypass some of the store closing routines (Like there are any in a 24 hour walmart) and wanted to get their employees out shortly after closing and so agreed to the modified closing procedures.

Again, keep in mind that 24 hour walmarts don't normally have a closing procedure.

This is a choice of the store manager, for the safety and or well being of the employees, he has stopped allowing guest in a few minutes early. You, have no say in this. You are free to complain to corporate, and the manager is probably sorry he had to go to this lengths to clear the store by 8, but you have no say in this. And if you complain like this at my store, I will have security escort you from the premise.

Frankly I found it pretty sad the people who come in on Xmas eve, no mam we are out of powdered sugar. No sir, no more turkey pans. I am sorry, we haven't had leapsters in stock for 2 weeks!

The after holiday clearance is even better.. No mam, we will NOT be getting any more of those tree bags that we clearenced to %50.

I'd just like to say that I have no opinion about this video. I am apathetic like you read about.

what about my rights as a citizen to shop and spend money and buy shit for my kids?

"the customer is always right" only benefits the people who never sees the customer, but only sees the customer's money.

Was the manager within his rights to close early? Sure, it's not like he's breaking any laws. Was that good customer service? Nope. The store is advertised as open and he's not letting people in. If he wanted to close sooner, he could have simply put a sign on the door. This shit is not rocket science. He also could have offered to resolve the situation by having an employee go grab the items the customers wanted and then had the customers pay at the door. This has nothing to do with his employees. He wasn't doing them any favors by misrepresenting the hours that his store was open.

It is obvious that people "close" early. I used to try to close the shop 5 minutes after we were supposed to close. Theoretically, it was supposed to take 30 minutes to close to go through all of the paperwork, money, etc.

Sometimes I would have people get there five minutes after. And even though we were closed and I had my coat on, I would re-open the store. I would answer the phones a clear fifteen minutes after we were closed... it's a job, do it well. Do your fucking job.

>> ^BoneRemake:

@Stu
I have never seen or heard of this idiotic practice before, I do not live under a rock. What I have experienced is a different posted note on the front of the store that states the different closing hours due to holiday or fire drill or what not.
This assumed alignment to un-posted opening hours is in poor practice. If you are going to change your regular hours, post a fucking note a couple days before, I would be and will continue to be pissed off if some dick smack closes earlier then posted times, because they are being dick smacks.
It is laughable how some of you people are putting this on the shoppers for going last minute.

I would NEVER argue to get into a WalMart. Cant fathom the concept. I drive out of my way to avoid them!

And the guy's comment about not enough Mexicans working??? douche. They shouldnt have waited until the last minute. Bet this is the norm for them.

*dead

This video has been declared non-functional; embed code must be fixed within 2 days or it will be sent to the dead pool - declared dead by VoodooV.

Fixed.