LogMeIn

For anyone out there who wants to remotely access computers (either to access your home computer via your laptop or to help friends and family members with their computer problems), LogMeIn (http://www.logmein.com) is far and away the best program to use.

The free version allows you add an unlimited number of systems that you can remotely access, with several tools, including a laser pointer, whiteboard (this one is especially fun for freaking out my sister by taking over her computer and writing "redrum" across the screen), magnifier, and several other features. This isn't a free trial -- it's just plain free.

I am able to access every system in my parent's house (one wired, one wireless, and one desktop with some sort of weird wireless adapter) without a hitch, and the best part is that you don't even need to install any software on the controller machine -- just go to the website, log in, go to "my computers", pick which computer you want to control, and bam: you're in.

I'm only posting this because I have been searching for over a year for a program like this and I wanted to save you all the trouble.
Deano says...

My colleagues and me couldn't live without it but I'm not sure the free version does those extra bits [edit - you do get the Magnify tool on the free account]. I have both free and Pro accounts but it's only my LogMeInRescue account that allows me to doodle on the target machine. With the Pro account you can share your screen with anyone else, get a file transfer tool and share specified files on your computer.

And sorry to say you do have to install software on the computer you wish to remotely access. This is visible in the system tray. With LogMeInRescue you only have to get the person you're helping to download and run a small applet file.

We pay *alot* for the functionality of LogMeInRescue but there are free alternatives like http://www.crossloop.com/ which is based on the VNC protocol.

Deano says...

Have to say I never got Hamachi working. The interface seemed *too* simple at the time and after one more go decided it wasn't for me.
I don't mind paying for quality services and LogMeIn and LogMeInRescue are worth the dosh. And with www.getdropbox.com (really cool for transferring/synching files) I feel I have total control of my files and can work with them wherever I happen to be.

Farhad2000 says...

I work in a MS environment so I just remote access via mstsc.

Whats so different about LogMeIn and like VNC?

Hamachi is best for LAN games, every lan I had benefited from having Hamachi, it stopped any connectivity problems between users.

13513 says...

I'm currently using a service called Techinline Remote Desktop (http://www.techinline.com) and have to say it's probably the best "bang for the buck" which I came across when evaluating remote access services. First of all, it's a fraction of what you would pay for a LogMeIn Rescue service, and although it's not as fully-featured, it's more than enough for straightforward remote support and screen sharing, and also has a file transfer (LogMeIn Free doesn't). Another great thing about it is the fact that it runs through the browser and nobody has to install anything on either end. I'd recommend it as a cost-effective alternative to most of the other services on the market these days.

Deano says...

>> ^techoftheday:
I'm currently using a service called Techinline Remote Desktop (http://www.techinline.com) and have to say it's probably the best "bang for the buck" which I came across when evaluating remote access services. First of all, it's a fraction of what you would pay for a LogMeIn Rescue service, and although it's not as fully-featured, it's more than enough for straightforward remote support and screen sharing, and also has a file transfer (LogMeIn Free doesn't). Another great thing about it is the fact that it runs through the browser and nobody has to install anything on either end. I'd recommend it as a cost-effective alternative to most of the other services on the market these days.


Given that you signed up to Videosift today, may I ask if you have any commercial relationship with Techinline?

We just tested it in the office and I couldn't see the file transfer facility on the free trial. It was very laggy and we had to install a Firefox add-on (which seems reasonable really) and presume this would be the same for IE.

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