This goes down that road about the "Right to Repair". Apple isn't incorrect in their statements, but any answer that refers people to 3rd party repair services would fundamentally require them to condone the "Right to Repair" and essentially support / condone 3rd party repair services. Apple will not do that. That's a very hard line for them.

For a good time in a very related story line, google "apple right to repair" and you'll get tons of stories like these and some good insights into how Apple almost militantly protects its property and prevents you, the consumer, from even considering repairing a product owned by Apple.

What's with the single frame at 2:08?

Editing glitch. It's just that shot of the ship from earlier.

More Apple douchebaggery business practices

When the power supply stopped working in my iMac, Apple refused not only to fix it, but they refused to ship a replacement part saying they don't support "Legacy computers" - My computer was only three years old. My only course of action was to Buy a new one - which cost me $3000. I was desperate and needed to access my data and programs. As it was, although I got my entire hard drive converted to an external drive, I was never able to access my emails at all, which is what I was really after, as I was in the middle buying a home, and all my legal doc were in my emails. As well as other finance related emails.

I love macs, but I'm not sure I want to ever buy another one.

My advice: don't.

It's my principle to not buy an Apple product knowing their hubris and business practices...

as an ex apple iphone support employee your not taught technical issues as much as how to be empathetic which as a very technical person drove me nuts because to be empathetic does not fix the issue your there to sell not support... i did not last long at the job... as such i do not own a single apple product or will ever recommend them..

Apple quality has consistently gone down hill after Steve Jobs (could be post-hoc-ergo-propter-hoc fallacy, but whatever).
AppleCare is a must nowadays, backups are a must (iCloud or local)- Apple treats their devices as throwaway, regardless of the cost. They just want you to buy a new one, and sadly most people do.
My 2012 MacBookPro (last model that is field-upgradeable) is a tank, but I won't buy a new one when it dies. I've seen 1/3 of 2018 MacBookPros ($2500) have random lockup issues and need to be replaced.
I'm still trying to get data recovered from my wife's 2015 MacBook (wouldn't turn on 1 day, no drops, no water, just dead).

Wow, that's just ridiculous what Apple is doing. I have to go through Apple sometimes to deal with issues regarding our corporate iPhone fleet, which I administer, and the term "Apple Support" is mostly a joke. I hate working with them.

I wonder if this stems somewhat from their marketing - they are trying to sell you a fashion accessory or perhaps symbol of status, not a gadget or a gizmo. At best it's a tool for trendy creative types, in the same way a wand is a tool for a wizard; Its a magic box not a glorified computer, a single crystal grown deep beneath The Valley of Silicon which the tech-priests then ensorcell using incantations passed down from the late grand master. An Iphone cannot be repaired because it does not break... it dies. Never forget the memories you shared with it, because they are irretrievable otherwise. Admitting it can be put right after a light drowning would perhaps dispel the magic.

That's my take anyway. Oh, and that they'd rather sell you a new thing that repair an old thing.

I suppose the irony is that most people will never see the genuine artistry and engineering excellence that goes into these things.

Hah! Louis Rossmann (Apple Repairman Extraordinaire) made a video in response to her being banned by Crapple.

Apple are f#**% hucksters!

Straight under the skin. Straight, I say!

1. If you want to borrow MY crayons, then yes, I AM the boss of you. How is that even in question? They're my crayons, so I set the rules. You will not bear down, or I will withdraw my generosity. At the very least. Don't like it? Don't make requests.

2. Do not smash a toilet in a dog's face, just to get attention. The dog could have been blinded or otherwise injured, inconsiderate clumsy fool.

3. Refrain from using a sensationalist iPhone smear/repair video as a soapbox to promote sexist notions. Twice.

4. Don't expect a company to support cases of user error. Especially huge companies. It's just not possible. Devote energy to precaution and research rather than blame-shifting.
(Disclosure: Samsung user)

Comment hidden because you are ignoring dag.(show it anyway)

As some of you may know I'm an Apple Fanboy so take this with a grain of salt.

-- was she advertising her services on the Apple Support forums? I can see where that would get you banned.
-- the responses she received on the forum were from other users - not official statements
-- for several years now data on iPhones has been encrypted with the secure enclave. Even Apple can't unencrypt. Depending on the type of damage, it could be very difficult and sometimes impossible to retrieve the data.

With those bits out of the way - I do support right to repair, and I don't like Apple's stance on this type of stuff. I recognise that Apple isn't the company I loved from the 80s - but I still enjoy their products.

ITS YOUR DATA - it is up to the owner to back up their data. Not Apple,, Dell, Microsoft etc.


Jessa Jones is doing great work. However it is not a services that Apple cares to market in. So she and the like flourish. Its not Apples job to help her.

At 4:16-- is a sexist BS statement.

She posted a video demonstrating the kinds of comments she was posting, which were then promptly deleted. As far as I could tell there was nothing in them to warrant their deletion except the suggestion that data may be recoverable - which apparently Apple thinks is bogus advice.

re. Encryption - as far as I am aware she repairs the phones enough for them to turn on, the phone's owner still has to unlock it they want their things back. There are also some components which have some sort of hardcoded serial number, and cannot be replaced, but apparently enough of the parts can be interchanged that it isn't usually a problem.

Breaking the toilet in front of the pooch made me grit my teeth as well. That were dumb.

I don't think there should be an onus on Apple to repair instead of replace, but they could cooperate a little (or a lot) better with those businesses that are willing to offer that service. At the very least they should cease misleading their customers and stop removing perfectly legitimate advice.

@dag also this may interest you regarding the subject

"I think that women (there is that confusing word for you) in general are good at repair."

Not better than men, you can de-trigger yourself snowflake.