Oh. My. God.
And for those that have 30 minutes to kill as well as a frontal lobe or a cerebellum, the .002 dollars = .002 cents video is here.

thanks for supplying that link, Marine.
.......................
I particularly like the guy here who puts him on hold for seven minutes, only to give a wrong answer (!)

this enrages me

unbelievable.

like a comment in the other video thread, i don't see why they just don't measure it in megabytes. the confusion obviously comes from the decimal.

Jezus....staggering. pho3n1x, you've got the root of the problem: the average person sucks at decimals. Sad, but true.

Given the flap about this, I'm amazed that no-one, even some enterprising young managerial whiz kid with and eye on the top of the management heap, hasn't kicked this problem in the nuts with a steel toe boot.

I mean, how hard is it to have their developers write a simple app that takes the current rate and spits out an answer that matches the customer's query no matter how they phrase it (per kilo/mega bit/byte Canada/USA overage/regular etc)? All displayed answers in dollars or cents. That's an entry level task for crying out loud....for a manager or a developer.

i think they see all the decimals and think "thats such a low number, it must be cents".

Damn commie liberals. So what if you just chop up the calls, report the statistics you want and throw in one or two right answers for realism. IT PROVES NOTHING. Crybabies. With your math and your entitled university edgucations. Entitling Alec Baldwin.

I'm glad to see a followup on this. Jesus christ, I can't believe I sat through that whole first half hour recording when it came on the Sift. I love trying to explain this to some of the people I work with.

what are you trolling about? are you REALLY pointlessly trying to defend verizon?

Comment hidden because you are ignoring dag.(show it anyway)

Mind boggling. here's hoping the COO gets fired, and not the poor schmucks on the phone.