OH. MY. GOD.

That man has the patience of a saint. I would have lost the plot after about 60 seconds of that bullshit.

edit: 6 minutes later.... AAARRERRRGGHHHHHH JUST DISCONNECT THE MOTHERFUCKING SERVICE YOU UTTER BASTARD!!!!!

From a former Comcast employee:

"If I was reviewing this guy's calls I'd agree that this is an example of going a little too hard at it, but here's the deal (and this is not saying they're doing the right thing, this is just how it works). First of all these guys have a low hourly rate. In the states I've worked in they start at about 10.50-12$/hr. The actual money that they make comes from their metrics for the month, which depends on the department they're in. In sales this is obvious: the more sales you make the better you do.

In retention, the more products you save per customer the better you do, and the more products you disconnect the worst you do (if a customer with a triple play disconnects, you get hit as losing every one of those lines of business, not just losing one customer). These guys fight tooth and nail to keep every customer because if they don't meet their numbers they don't get paid.

Comcast uses "gates" for their incentive pay, which means that if you fall below a certain threshold (which tend to be stretch goals in the first place) then instead of getting a reduced amount, you get 0$. Let's say that if you retain 85% of your customers or more (this means 85% of the lines of businesses that customers have when they talk to you, they still have after they talk to you), you get 100% of your payout—which might be 5-10$ per line of business. At 80% you might only get 75% of your payout, and at 75% you get nothing.

The CAEs (customer service reps) watch these numbers daily, and will fight tooth and nail to stay above the "I get nothing" number. This guy went too far; you're not supposed to flat out argue with them. But Comcast literally provides an incentive for this kind of behavior. It's the same reason people's bills are always fucked up: people stuffing them with things they don't need or in some cases don't even agree to."

http://np.reddit.com/r/television/comments/2arg1k/comcasts_customer_service_nightmare_is_painful_to/ciy33bx

Also this because I hate Comcast:

"I say it as a loyal Comcast employee for almost a decade, if you have Comcast - get out now, you're just wasting your money. They're going to increase your bill 3-5% twice a year, it's part of the annual budgeting process even though our costs actually go down. The internet business (as in, high speed customers) is almost purely profit, and it's turned down on purpose like everyone here already knows. Comcast has DOCSIS 3 capabilities and the infrastructure to support it in most major areas (this means gigabit speeds, by the way) - it can be activated simply by pushing the proper bootfiles out to the modems. This can be evidenced anywhere they have competition, they can respond overnight."
http://np.reddit.com/r/television/comments/2arg1k/comcasts_customer_service_nightmare_is_painful_to/ciy33bx

He didn't start recording this call until after his wife and then him had already been dealing with this for 10 minutes.

Moving this video to cricket's personal queue. It failed to receive enough votes to get sifted up to the front page within 2 days.

*kill

Permanently discarding this video - kill requested by cricket.