I'd counter by suggesting that if the cable (coaxial feed line from the dish/LNB to the receiver, I'm guessing) was cut, the quickest solution would be to replace or splice it yourself. But then I think about where that metaphor is headed, and I realize that do-it-yourself surgery probably isn't a particularly cunning plan.

This guy's service call experience is not that unusual. Much service is subcontracted out and I would expect that public-related services would probably do the same. With cable, satellite and phone line/optics video services available, service (and pricing) are competitive causing cost controls and streamlining where possible, including service. The people that screwed up his satellite order could just as easily screw up his medical order (like removing the wrong leg). There are other public health care concerns.

And, btw, the Post Office does suck. How many other services continue to INCREASE in cost while the service reamins the same (if not worse) and the volume of work (probably) DECREASES?

MilkmanDan,

Sounds like he didn't make any effort to diagnose the problem. A cut cable is an obvious thing. So, if you leave yourself at the full mercy of the service people, then you get what you didn't necessarily pay for.

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