I hate Sprint! "Total due: $1,716.52"

Yeah, you read that right. I called the automated line to pay my bill and when that annoying computer bitch read me that total I nearly died of a hart attack.

Then I pull up my bill online and look at the charges: $1,300 worth of roaming, which is fucking bullshit for two reasons:
1) I live less than a mile from the Sprint store, and I make 99.99% of my calls there.
2) THERE'S NO ROAMING CHARGES FOR MY PLAN!

And then there was looking at another $640 dollars accrued in overages... So I pull up the call history for my other line, which is my girlfriend's and only used to make and receive calls to and from me. (She has her own other phone) The call history proves it. So then I start to see where the charges start accruing - and I look at the phone number the calls came to/from.... ME!

How the FUCK can I be charged for minutes when
1) It's a damn FAMILY PLAN where all calls are free to each other and
2) ALL CALLS TO OTHER SPRINT MOBILE NUMBERS ARE FREE ANYWAY


God, I hate Sprint.


I'm currently on hold with them.. and she's back. Apparently they have to create a case to get those charges taken off and to make sure they don't happen again. THEY SHOULDN'T HAVE HAPPENED IN THE FIRST PLACE, ASSHOLES.
dag says...

Comment hidden because you are ignoring dag. (show it anyway)

Harsh. As much as Australia is behind the times in other technologies- they are pretty good for mobile stuff. Rates are reasonable- and caps keep the charges low.

I just got a little HSDPA modem for my laptop to use on the train- It's HSDPA which is pretty fast, and works while the train is moving. I pay about $60 a month for my cell phone, and $15 for the modem.

Call charges and plans in the US seem a lot more complicated, with roaming and a lack of inter-carrier agreements. Seems weird to me that you get charged when you receive a call on your cell too. That doesn't happen here.

Then again, we don't have the iPhone yet - so I'm a bit shitty about that.

Farhad2000 says...

Kuwait has by far the best mobile system I have seen so far.

You buy a phone, any phone, all phones are opened and are not locked to any specific company. iPhone, Nokia, Samsung, Motorola, any brand...

You buy a phone number and a SIM card for around 6 dollars, you put it in the phone. You buy a calling card for the phone depending on how much you will use it, I buy a card for 6 dollars that lasts me for a month or more.

That's it. That's all you have to do. The phone cards are ridiculously ubiquitous so you never have issues running out of calling time. You get roaming from the get go, I called my dad from Uzbekistan and several times in Turkey, it ate through my credit but I could it easily without having a special plan or anything.

If you want mobile internet you can make a plan, but its relatively cheap and you get 7Mb speeds, its data capped though to punish folks torrenting off the connection. But it's usefulness in general is relatively limited in this nation.

The only faults I can mention is that international calling is ridiculously expensive, but then you can use Skype so its not really an issue.

Comparing this to my experience in Canada, where I was contractually locked to one single phone, if I broke the contract I had to pay a 250$ penalty, I could only use and upgrade to Motorola phones. If I wanted something better I have to buy the phone from the Phone company, and its locked so I can't use the same phone if I switched from Fido to Rogers Wireless. The plans were always metered in such a way that if am a middle range user am screwed, its too little alloted minutes or too many minutes and too damn expensive. I hated it so much that I smashed my phone 2 hours before flying out of Montreal.

It was cathartic.

jwray says...

If you were rich, you might have paid the bill without bothering to wait on hold. So is this some kind of probabilistic progressive pricing scheme, or merely sprint's stupidity?

choggie says...

get this-I finally ditched the satellite for a wireless broadband through Verizon-
The month i joineed, the Gb download was unlimited-
I got another for my Ma-the next month-they kept the "Unlimited" in their flashy snake-oil poster at the place, but now, the limit is 5Gb a month-

I asked them to look up my Gb usage to date at he time of purchase of the next broadband card-I had used in about 20 days, 27Gb's.....

My ma uses hers for e-mail and a few websites for work-had she used the same as I ......and get this, in small red letters on the new plan, each additional MB.....that's Mb over 5 Gb, is 49 cents per-

I did the math with my usage, and it was something like $16,000 dollars......
They fucked up, and someone is gonna be pissed with their bills this month-a whole lotta someones.

I'm grandfatherd, so fuck em!!!

Arsenault185 says...

Id hav'e to say South Korea probably tops allother countries as far as cell phones go. They have more phones than people... these things have had these fancy "ringback" tones for 5 or more years, you can get them with finger print scanners and some will even act as a remote control for whatever you point it at.
Cell phone Technology that America just got and thinks is the coolest thig ever is years old in Korea
I think America is one of very few countires that actually charge for incoming calls.

Animus13 says...

YEAH!!!Sprint Sucks Royal! Got me for my $250 deposit late on paying the $37.00 bill 2 weeks. Came back from tour,tried to straighten out. Hell no told me not only would I have to put down $2500 deposit to renew that I owed them the $37.00 after they already took my fucking deposit!!! Well needless to say told 'em' where they could stick it. Guess what the fucks held it to my chance of credit on buying a home. Hope ya did better than I did.

IHateSprint says...

My experience indicates the bill will double next month, then again the next. Avoid like the plague. No sense of fairness to customers from "Sprint to take your money". Then 7 years of sending illegal bill/false debt letters (within 30 days) to credit agencies trying collect their bad debt.

CandyApples says...

Sprint has the worst customer service on the planet! I’ve been a customer for almost a decade and every time I encounter some customer-lack-of-service-fucktard I ask myself why I stay… Today I was told that there are no supervisors and then when I raised my voice (whose watching the asylum) I was threatened that they didn’t have to tolerate my abuse. I absolutely hate Sprint!!!!!!!!!!!!!!!!!

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