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One of the problems of growing up hearing, "The customer is always right" and, "You are a unique snowflake and are the best and smartest at everything."

I could go either way without wider context, I was basing my comments pretty much entirely on my past experience with such people.

However going only off the vid, the couple filming make it clear they hadn't actually paid for the sauces yet, suggesting that the way they asked had caused the conflict if you see what I mean.

i.e. it wasn't withholding already paid for services

When I said entitlement, I really just meant that it seemed like they couldn't handle the idea that they didn't get exactly what they demanded regardless of how they asked or behaved. But it was purely intuition from past experience. Without wider context I couldn't say with any conviction.

I don't have a lot of time for people who conveniently forget you are still a human being just because you work somewhere. I'd always put basic human respect first and never had much time for "the customer is always right" thing if you know what I mean. (I'm not the best guy to hire for such a job as a result)

I think it would be a more civil society if customers were also held responsible for their actions by more companies, but I recognise this is probably hopelessly wishful thinking.

I do recognise that much of our culture is not set up that way, that's why I consider him a braver man than I in some sense. I would just pussy out in favour of economic stability and whatnot.

I would be foolish if I expected things to not work as you have described. But I did feel a little swelling of pride to see the guy appearing to put his dignity before economics. (or just me projecting)

Probably not a smart move, but laudable perhaps in its own little way.
If the job actually matters that much to him, then yes that was clearly self destructive. Though I felt there was a healthy dose of sarcasm when he referred to it as his nestegg. Perhaps I just misread that.

And again, I may just be projecting all of this.

As for the last part, I really just meant that in the grand scheme of things this probably shouldn't matter that much to them. Either they were being assholes, or this guy had bigger problems than they did with his life.

If it had been a habitual problem that could be another matter, but I see no suggestion of that.

Could so easily go the other way, just that the couple instantly set off my "entitled asshole alarm" for whatever reason. It's usually right, but I don't for a moment think it forms the basis of a valid argument. That's why I went to great pains to use only ambiguous language.

I reserve the right to be wrong at all times in life.

Just goes to show ... the customer is always right!

what about my rights as a citizen to shop and spend money and buy shit for my kids?

"the customer is always right" only benefits the people who never sees the customer, but only sees the customer's money.

I'm sure it was just the "customer is always right" mentality; Don't argue, just let them make their complaints. Even though somebody ought to tell this guy off, CSPAN isn't in the business of preaching.

I do love the way he says "George Bwoosh", though.
>> ^peggedbea:

wait.... he appreciates this input??????

The number one rule in customer service - The customer is always right. The man told him that he wanted the account canceled, and the operator refused to listen to his request. I have no problem with tying to keep a customer, but when the man is saying "Cancel the account" over and over again, the line has been crossed. Apparently AOL believed so, too, because this operator was fired. Obviously, he wasn't following company procedure. And I think the operator was extremely rude. It's like the man said, how could he make it any clearer?

This is actually a shortened version of the phone call, cut down in the interest of time for CNN. In the full length version, at one point the operator refuses to cancel the account until the man listens to every last one of AOL's offers. How can that not be called rude?

For the full phone call vist here. You can hear what I'm talking about four minutes into the call.