I just couldn't listen to the whole call. Too painful.

Leo is awesome. One of the nicest guys in tech support, and that's why he's got a bunch of shows and successful blogs and podcasts. He gives very good info, and everyone would do well to listen to him.

My biggest problem with him is that he is probably too nice. He spends a lot of time explaining basics and talking to noobs, which bores the hell out of me so I switch the channel. Like on this video.

I've sniffed on open wireless connections before. I've never done anything with information that's been revealed that way, but I've still looked out of curiosity. Except for this one situation...

This was this crazy girl who got hold of my friend's email account and proceeded to sabotage everything she could; everything from myspace to attempting to access her bank account. Crazy girl's father has ties with local politicians so the police wouldn't act. Once I was certain of crazy girl's identity I parked down the street from her house and harvested as much information and evidence as I could. After that I made sure she knew that someone else was playing her game and they were much better at it. She stopped all her shit after that.

It turned out she was harassing several girls, all of whom had dated her boyfriend at some point in the past.

Anyway, my point was that all the shit he talks about, while not really common, is not as uncommon as most people assume. Where I live, I'd say open wifi is probably not going to cause you any problems. If you're in a city, open wifi is a huge risk.

>> ^westy:
this guy is a Twat ,
I mean what a fucking dick making out stuff is dangerous , not letting the other woman speak , and not actually being realistic or clear.
What a fucking nob
Its not to hard to emgin that a noob who is used to using a laptop in Coffey shops or free open wifi that is 100% legit did not reolise the difference between that and using a open wifi at home.
Also he totally exaggerates the risks.

Tags for this video have been changed from 'tech support, outsourcing, accents' to 'tech support, outsourcing, accents, tech support, call center, a lotta helpful' - edited by calvados

Your video, Local Tech Support, has made it into the Top 15 New Videos listing. Congratulations on your achievement. For your contribution you have been awarded 1 Power Point.

This... This reminds me of my days in tech support. Though I was only a temp so I didn't get to do all that remote manipulation, but the... let's say "customers" brought up horrible memories. That reminds me, I still have generic admin passes on every computer over there and my own admin account is still probably valid...

Also, loved the "fake a virus attack". Classic.

Maybe it isn't as it seems. It could be that he took that job in the USA, and it just got outsourced back to India. Now they are pissed off that they spent all that money and effort to move and get their green cards, just to lose it and get their old jobs back with Dell tech support.

>> ^pipp3355:
>> ^Skeeve:
Not surprising at all. Too many people use technology without understanding it. Just in the last two weeks I have had 3 people call me to help them disinfect their computer because a pop-up advertisement told them they had an infection... one of them even downloaded a virus by following that pop-up's instructions.
The vast majority of computer users are completely clueless.

yeah i worked as a tech support (2nd level) for 2 huge companies. basically, i think its a profound apathy. most people just don't care about why or how a computer works - they just want it to do what they expect it to do and get angry when it doesn't.


I'm sure we know many people who fit that profile and your last point is so true.

I have a mate like that and while people like him enjoy the web and find it useful they get frustrated so quickly.

It's still early days for the web and I imagine the future web in 5-10 years will be the one their kind will actually embrace and understand - in the sense that alot of complexity will be encapsulated and obscured for them, not to mention they'll receive lots of virtual hand-holding.

Where *are* those autonomous AI agents anyway?

>> ^Skeeve:
Not surprising at all. Too many people use technology without understanding it. Just in the last two weeks I have had 3 people call me to help them disinfect their computer because a pop-up advertisement told them they had an infection... one of them even downloaded a virus by following that pop-up's instructions.
The vast majority of computer users are completely clueless.


yeah i worked as a tech support (2nd level) for 2 huge companies. basically, i think its a profound apathy. most people just don't care about why or how a computer works - they just want it to do what they expect it to do and get angry when it doesn't.

I work in tech support, and my favorite part of the day is having someone ask me a seemingly-simple question, and then watch them go into sleep mode when I give them an extremely detailed answer.

Gets rid of the smug "you're here to support me, so get moving, IT slave" attitude some of the more obnoxious people have very quickly.

Lucky, come build me one.

Thats it.. I'm putting an ad in the paper today. "Rent-free room and board plus dinners in exchange for tech support.. Must be able to assemble and install and optimize various sound and audio equipment."

I want my own brainy fella that's too good for the geek squad. Preferably a WOW player... that way he's nice and quiet.

They could shorten the first 3 minutes. The tech support bit is hilarious...

This video has been declared a duplicate; transferring votes to the original video and killing this dupe - dupeof declared by EDD.

*dupeof=http://www.videosift.com/video/When-Tech-Support-Goes-Horribly-Wrong

i see this and all i can imagine is the countless number of users calling tech support.

Tags for this video have been changed from 'when, technical, tech, support, goes, wrong, horribly, incorrect' to 'when, technical, tech, support, goes, wrong, horribly, incorrect, those arent muskets' - edited by Zifnab