21. if you're a teleworker and I'm trying to help you over the phone don't give me vague descriptions like "I can't get to my stuff. I clicked on the thing and I can't get in now." I'm not in the room looking over your shoulder for the past 5 minutes, you need to describe the steps you took to get to where you are now. And don't give me this exasperated tone when I ask you to do something the Help Desk already asked you to do, like reboot your computer. You got a cab waiting?

22. Don't present a problem like "My FAX123 program won't connect" as if was working yesterday and stopped connecting today. When more likely you have been told many times your supervisor needs to request an account for you and you haven't bothered to start the process. And you think somehow I have the magic touch and can circumvent that whole process on the spot. And even if I could do it you would appreciate it for all of 3 seconds, then come to expect it every time. And so would your colleagues sitting within earshot.

23. Don't ask me to work on something without telling me another tech is already working on it and you just haven't heard back from them in a timely manner and thought you would start over with me.

24. Not everyone in IT knows each other and can do each others' jobs and are cross-trained on account creation, purchasing, application support, etc. So the guy at the home office in Virginia hasn't created your account after a week, you want me to drive there and stand over him? There are MBA's who get paid buckets to manage this mess, you want bottom-rung techs to somehow make it all better?

25. Make sure to follow the last instructions I gave you with troubleshooting an issue, like try it on a spare computer, or reboot, or try printing from a different app, etc. Because when you don't, and a week later when I get a high priority email from your manager saying "why is nobody helping them with this issue?" I will provide a record of our last contact where the ball was in your court.

26. You wonder why it's hard to get a hold me by IM, email or voice mail now? You no doubt wasted my time with one of the previous entries above, or sounded annoyed and impatient that I can't do everyone's job or escalate your issue instantly.

27. If you see me in the building don't ask me IT questions any more, I have moved on to SQL development.

7-tow trucks are not as expensive as you think they might be
8-tow truck dispatchers have a great sense of humour
9-Rcmp help desk is not very helpful and fairly condescending when asking questions about legality of broken down vehicles.

>> ^shuac:

This is a clear case of "Justified Torrenting" if there ever was one. You've paid for the game, so download and play already.


I messed up my router, I went all crazy with not allowing this and this and this and this an this, I pretty well clicked all the boxes for the firewall, put in a password or username I can not remember and now I can not reset it and talking to people from India with a heavy accent is so difficult for me. Why Telus has their help desk over seas I do not know. But I agree, I would torrent it like a bitch if I could.

>> ^ctrlaltbleach:

dead


Not quite. Just disabled embedding. I replaced it with another embeddable video.

This video has been declared a duplicate; transferring votes to the original video and killing this dupe - dupeof declared by rasch187.

tsk tsk, ant... it's a dupe of one of your own videos

*dupeof=http://www.videosift.com/video/The-IT-Crowd-Help-Desk

Tags for this video have been changed from 'medieval, tech, technical, support, dark, age, helpdesk' to 'medieval, tech, technical, support, dark, age, helpdesk, help desk' - edited by kronosposeidon

DOH! Wow, you're good. Too late now. No wonder I don't remember. It was over two years ago.

In reply to this comment by gorillaman:
Uh, you duped your own post.

Uh, you duped your own post.

This video has been declared a duplicate; transferring votes to the original video and killing this dupe - dupeof declared by Zifnab.

*dupeof=http://www.videosift.com/video/Internet-Help-Desk

Fuck, god doesn't give a shit about this planet.

He is like that contractor you hired to make your database, every time you ask for maintenance he says "I created it... now you deal with it."

He is probably trying to fix that recursion loop that is broken over in the rings of Uranus.

If we keep sending him emails (prayers) to his help desk.. he may as well just wipe the earths C: Drive.

I've loved three dead trolls for years now, this one is new to me but I've got copies of several others they did a few years ago. Welcome to the Internet Help Desk, The Ahole Song, and I Am Canadian among the favorites. They also did a version of The Ahole Song which they claim predates the Dennis Leary version, and it probably did.

I also wanted to add... don't ever be sorry. I am glad to help with anything I can, especially for my VSiftin' friends such as you!

In reply to this comment by my15minutes:
issy - sorry to have to use you as my help desk again, but you've been the most helpful...

http://www.videosift.com/video/Ass-Carrot-Chefs

...and the FAQ doesn't cover how to requeue properly... (see comments on page there)

issy - sorry to have to use you as my help desk again, but you've been the most helpful...

http://www.videosift.com/video/Ass-Carrot-Chefs

...and the FAQ doesn't cover how to requeue properly... (see comments on page there)