Support Tech's on Heroin.

Yeah, um, just send me an e-mail. I'll pick up a new computer in the morning.
jwraysays...

sounds like some professors i've had. These are probably people who learned all their english in written form initially and got in bad habits by making up their own pronunciations.

TheFreaksays...

Ugh...try getting a call from this guy at 3:00 in the morning, notifying you of a critical issue.

It gets to a point where you just can't ask him to repeat the same thing one more time so you have to move on and hope you can figure out what he's talking about by the end of the conversation. My personal strategy is to get him to repeatedly provide descriptions of the problem by acting like there's some sort of distraction on my end. If I can pick out a few words each time I can usually piece together what he's calling about after about 15 minutes.

For anyone who doesn't work directly with outsourced Tier 1, the guy in this video is not a rare example. I have some mixed feelings about this issue. On the one hand, he's just a guy like me trying to do his job...on the other hand, a big part of his job is conveying information over the phone in English...so...

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