Getting Gouged by Geeks

In Marketplace's season premiere, host Erica Johnson turns technology on the techs, catching computer repairers red-handed as they misdiagnose, overprice and violate the privacy of consumers.

The full video and more information can be viewed here.
MarineGunrocksays...

I saw one of these before when all they did was disconnect the IDE cable from the CD drive. 9 out of ten shops tried to screw them over by saying they need a new one, a new processor, a new MoBo or whatever. Only one said "Your cable was unplugged" and didn't charge them.
Thank God I'm a geek and build my own. To hell with repair shops.

messengersays...

I used to do in-home computer repair, and I was always amazed at how easily I convinced people to buy the parts I suggested. I was always honest, but amazed at how little I had to pressure them to follow my recommendation. It's seriously easy pickings.

entr0pysays...

If they really wanted to help customers they could have at least mentioned the names of the places that were honest. And I suspect half of those who failed were just incompetent rather then crooked. But still that's pretty awful results over all. No wonder I'm always getting wrangled into fixing compys for free, people know not to trust professionals.

Engelssays...

To be fair, a failing ram stick is often tough to spot as a problem, unless, of course, you bring your own replacement ram, or have a copy of memtest86, which I don't think it in most techies repair kit.

kulpimssays...

that just happened to me 2 weeks ago. the computer was working properly for about 10 minutes at most, usually crashed right after re-booting. blue screen with different errors. so i thought perhaps its overheating but it wasn't. in fact it was stable longer if overclocked. so the second thing i checked was ram.
i used DFIs motherboard BIOS memtest and some other test software. it seemed fine, i even changed the slots and used just one of each ram sticks at a time to test them out. so i thought it must be the motherboard cause everything, even the power supply, checked out fine. so i spent 40 euros on a used motherboard before i remembered to use my friends ram in my original DFI motherboard. my point being - i was being the geek that cost me my money. at least i have a spare now

Grimmsays...

I think most these guys just don't know what they are doing and aren't very good at troubleshooting. I do think it was a little misleading with the guy talking about the hard drive data recovery. It doesn't seem like he was saying that was the problem. It sounded more like he was describing what would be needed to get data off of a dead drive if that ended up being the problem. For someone that doesn't have a backup of their data that is a reality they may be confronted with.

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