Best Buy-Keeping idiots offline

Training footage for new Best Buy Geek Squad employees.
Xaielaosays...

I once had a friend call to get his computer fixed from Geek Squad (believing the commercials were real, dumb ass) because he was having blue screen errors. He spent $400 to get it 'fixed' and it wasn't a week before the issue started up again. I happened to be in the area (he lives in a different states, but we are old friends from back in the day) and stopped by. It took me 5 seconds to find out he had a bad memory chip and pointed him to the $30 replacement and showed him how to install it.

I'm not exactly sure what Geek Squad did with the system. Because clearly the time Geek Squad spent 'fixing' the system they didn't even have the know how to realize that a BSOD with a memory error is probably an issue with the memory!

Crosswordssays...

I'm pretty sure Geek Squad's problem solving flow charts are based on how gullible the customer looks and how much money to charge them as opposed to symptoms and solutions.

I've had the joy of fixing a friend's Geek Squad fail computer. Its a nice little ego rush when they realize you've fixed their machine in 4 hours, required them to buy no parts, and didn't charge them $200 to back up their data.

rosser99says...

My monitor went bad last week, but at the time of failure, I didn't know if it was my monitor or video card. So, I took my monitor to geek squad because it was the only computer place open at the time. The plan was to have them hook up the monitor to their signal.....if it worked at Best Buy, my video card was toast, and if it was the monitor, it would have the same fault there that I had at home....

After very clearly explaining the plan to the girl (and informing her that if the monitor was bad, I would be buying a new one from them that day), she informed me there would be a $60 dollar diagnostic fee. Yes...to hook it up to a DVI cable running off one of their systems. $60. After I had a brief chat with the GS manager and explained how hooking it up to a computer should not count as a payable "diagnostic," she went ahead and hooked it up gratis. I watched her the entire time and realized that she didn't correctly hook the thing up (I could tell from some of the indicator lights on the monitor). She brought it back and informed me it was a bad monitor, to which I had to insist that she hook it up again, correctly this time. She refused, and again I had to explain to the manager how I knew that she hadn't correctly hooked it up. He did it for her, and voila, things went as they should have and I knew for certain it was a bad monitor.

If GS is employing workers who literally don't know how to hook up a monitor, god help the person going there with a real problem......

Kruposays...

>> ^rosser99:
My monitor went bad last week, but at the time of failure, I didn't know if it was my monitor or video card. So, I took my monitor to geek squad because it was the only computer place open at the time. The plan was to have them hook up the monitor to their signal.....if it worked at Best Buy, my video card was toast, and if it was the monitor, it would have the same fault there that I had at home....
After very clearly explaining the plan to the girl (and informing her that if the monitor was bad, I would be buying a new one from them that day), she informed me there would be a $60 dollar diagnostic fee. Yes...to hook it up to a DVI cable running off one of their systems. $60. After I had a brief chat with the GS manager and explained how hooking it up to a computer should not count as a payable "diagnostic," she went ahead and hooked it up gratis. I watched her the entire time and realized that she didn't correctly hook the thing up (I could tell from some of the indicator lights on the monitor). She brought it back and informed me it was a bad monitor, to which I had to insist that she hook it up again, correctly this time. She refused, and again I had to explain to the manager how I knew that she hadn't correctly hooked it up. He did it for her, and voila, things went as they should have and I knew for certain it was a bad monitor.
If GS is employing workers who literally don't know how to hook up a monitor, god help the person going there with a real problem......


Dude, we'll forgive you for going to Best Buy with a computer problem - as it's a source of spare parts of all else fails - but why didn't you just hook it up yourself to one of the monitors on the showroom floor?

Seriously...

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