Undercover news report on the honesty of computer repairs in Portland, Oregon.
GeeSussFreeKsays...

This is just like mechanics, it has nothing to do with geek squad in general...some will be good, some will suck. I've known some to be very concerned with repairs and honesty, and others that care about nothing but sales. As a geek, I have used their hard drive recovery service, and for the store I used, I was very happy.

EvilDeathBeesays...

>> ^GeeSussFreeK:

This is just like mechanics, it has nothing to do with geek squad in general...some will be good, some will suck. I've known some to be very concerned with repairs and honesty, and others that care about nothing but sales. As a geek, I have used their hard drive recovery service, and for the store I used, I was very happy.


This

vaire2ubesays...

Hey good advice troll! Assuming everyone has two PC's, that would work. How to get to google when your computer is broken... trollalalolol thx for playing

if your computer is broken, you ask a child to fix it since they will know more than you.

>> ^bobknight33:

Lear to fix your PC yourself. That is what Google is for.

vexsays...

That last bit that she mentions really pisses me off. You should not be able to consolidate a local businesses BBB rating into headquarters' rating. If one store is consistently getting 'F's, it's time to fire management, not magically erase wrongdoings via 'consolidation'.

Reminds me of the time the financial sector consolidated toxic assets into triple A securities. That wasn't misleading at all and really worked out well for the economy.

soulmonarchsays...

Well, it does have SOMETHING to do with Geek Squad. Primarily because they do not necessarily require any kind of knowledge when hiring a Geek Squad employee. (I worked at a Best Buy for a while between jobs.) They don't ask for an A+ or an MSCE, they don't ask you to pass a basic competency test, nothing.

So, you could very well get some smart computer-savy folks in a Geek Squad. Or you could get total dunces that are only there because management thought they'd look good behind the counter.

Quboidsays...

>> ^EMPIRE:

580 dollars for a disk replacement?? LOL, such theft.


That could include data recovery from the old disk, which is always very expensive (as the old disk is supposed to be broken at this point).

PlayhousePalssays...

>> ^soulmonarch:

Well, it does have SOMETHING to do with Geek Squad. Primarily because they do not necessarily require any kind of knowledge when hiring a Geek Squad employee. (I worked at a Best Buy for a while between jobs.) They don't ask for an A+ or an MSCE, they don't ask you to pass a basic competency test, nothing.
So, you could very well get some smart computer-savy folks in a Geek Squad. Or you could get total dunces that are only there because management thought they'd look good behind the counter.


LOL ... Looking good behind the counter is certainly NOT a Geek Squad priority at the Best Buy I frequent =oD

Paybacksays...

>> ^vex:

That last bit that she mentions really pisses me off. You should not be able to consolidate a local businesses BBB rating into headquarters' rating. If one store is consistently getting 'F's, it's time to fire management, not magically erase wrongdoings via 'consolidation'.
Reminds me of the time the financial sector consolidated toxic assets into triple A securities. That wasn't misleading at all and really worked out well for the economy.


Better Business Bureau is a joke. All you need for a good rating is to respond to a complaint. That's all. Even "We'll give them 10% off installation next time they buy $1500+ of computer accessories." counts as an A++ rating.

rottenseedsays...

No wonder why they couldn't do calculations, their 386 didn't have a math coprocessor!!!>> ^Phreezdryd:

This seems a little dated (2009?) to be posted now.
IDE hard drive, and a floppy drive?
Just saying I prefer my tech support scam stories to be more timely.

Bloodscourgesays...

Charges back when this video were made (this is if every charge was applied)

$50 Hardware install (This was before BBY reduced the charge for installs because of the triviality of it to those of us whom are actual technicians.)

$130 For repair service (This includes Installing Clients OS, All drivers, All Windows Updates, Necessary Program updates {Flash and such}, Full physical computer cleaning, Post Operation Procedures of testing every function from a cold boot and doing that three times before computer is certified complete.)

Cost of hard drive is up in the air, but Given 2009 I remember drives there being in the $90-$130 range depending on capacity, spin rate and such.

$40 - They also probably recommended new Anti-Virus software as that is SOP if the client says theirs is out of date, don't have any or is about to expire.

Which leaves $270. This was the base cost for DATA RECOVERY services (Well, it was $259 for the base, but pretty damn close)

Of course the cost of the recovery would be different depending on the drive.

Level 1 Recovery = $259
Level 2 = $580
Level 3 = $1600 or more depending on the work needed for recovery. These are sent to Kroll OnTrack for clean room recovery or failed RAID arrays, or any OS other than Windows (back in this age at least)

Things were made much cheaper since then, but even for that work and scope of work, it's pretty standard.

You can probably tell I used to be one of the white shirts; and actually kept a department stocked of ACTUAL techs during my tenure.) Feel free to ask away if you have any other questions.


>> ^Quboid:

>> ^EMPIRE:
580 dollars for a disk replacement?? LOL, such theft.

That could include data recovery from the old disk, which is always very expensive (as the old disk is supposed to be broken at this point).

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